Our vision is to design good services. Empower good thinking.
We envision a world where every organisation cofidently creates meaningful, human-centered experiences. By embedding service design and design thinking into the way they work, lead and innovate.
“We love what we do & create partnerships with our clients to ensure their digital transformation is positioned for long-term success.”
Our creative talent has been influencing design around the world for a long time
With more than two decades of experience in design. We worry about the latest methods and technology so you need don’t have to. When you work with our agency, you can be sure that your design strategy or training meets quality standard.
Our core values that drive everything we do
Passion for work is a enthusiasm and excitement for what you do.
Creative solutions encouraged
design solutions that are desirable, feasable and viable
Consistency and deliver designs that are well thought through
Happy customers are key
Keep it simple and work efficiently
We provide world-class design strategy and training
Frequently asked questions about our design service
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A plan or roadmap that lists priorities for design that is aligned to user needs, business needs. Considering desirability, feasibility and viability.
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The primary goals typically include improving user experience, enhancing service efficiency, and aligning the service with business objectives.
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We achieve this by conducting user research, including interviews and surveys, to gather insights into user behaviour and preferences.
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We use various methodologies, such as Design Thinking, Service Blueprinting, and Agile practices, to guide the design process and enhance collaboration.
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Implementation plans include collaboration with stakeholders to integrate the design into existing systems while ensuring that resources and timelines are appropriately allocated.
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Stakeholder engagement involves regular workshops, feedback sessions, and updates to ensure their insights and needs are incorporated throughout the design.
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We create various prototypes, ranging from low-fidelity wireframes for initial concepts to high-fidelity interactive models for user testing and validation.
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Success is measured through key performance indicators (KPIs), user feedback, and performance metrics to ensure the design meets organizational and user goals.
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User feedback is collected through surveys, interviews, and usability testing sessions, followed by analysis to identify trends and areas for improvement.
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We approach this by considering the user journey across all touchpoints, ensuring a consistent experience that is tailored to both digital and physical interactions.
