Design thinking training and consulting

Creativity and design are the best strategic tools. Collaborate and innovate and get results to grow your business.

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From Government, private sector businesses, we partner with people and teams in any organstaion.

My Services

Design thinking Training

Learn it yourself. Combine creativity and innovation. Collaborate on a non BAU project.

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Short term hands on Service Designer

Get a design strategy. As embedded principal designer I lead your discovery project.

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Run advanced qualitative user research

Get in depth qualitative user research for your

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Tailored service

A quick chat to see discuss approach. Tailored consultancy and advisory services.

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Boost the effectiveness of your innovation as well as improve user experience.

SINCE 2004, we transform bold business ideas into exceptional digital and physical products and experiences. We research opportunities, ideate, design, and test products and servcies to grow your business, enhance efficiency and improve service delivery.

We offer design services to get set your innovation or transforamtion projects up for high chance of success.

Discover the latest research and design tools to collaborate and visualize your ideas for business growth

Our principal designer has up to date working knowledge based on 20 years hands on design experience

Undertsand and design for users
Visualize ideas and experiment with the latest design tools
Kick off your Discovery project with lightweight design sprint

We provide world-class design strategy and training

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Service design — Service design for exporters Training modules

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Design work — Service design contracting DAFF Service design

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Most of our satisfied clients leave their feedback

My branch learned a lot from Ronald he collaborates naturally and is a great facilitator.

Unnamed Past client

Frequently asked questions about our design service

A plan or roadmap that lists priorities for design that is aligned to user needs, business needs. Considering desirability, feasibility and viability.
The primary goals typically include improving user experience, enhancing service efficiency, and aligning the service with business objectives.
We achieve this by conducting user research, including interviews and surveys, to gather insights into user behaviour and preferences.
We use various methodologies, such as Design Thinking, Service Blueprinting, and Agile practices, to guide the design process and enhance collaboration.
Implementation plans include collaboration with stakeholders to integrate the design into existing systems while ensuring that resources and timelines are appropriately allocated.
Stakeholder engagement involves regular workshops, feedback sessions, and updates to ensure their insights and needs are incorporated throughout the design.
We create various prototypes, ranging from low-fidelity wireframes for initial concepts to high-fidelity interactive models for user testing and validation.
Success is measured through key performance indicators (KPIs), user feedback, and performance metrics to ensure the design meets organizational and user goals.
User feedback is collected through surveys, interviews, and usability testing sessions, followed by analysis to identify trends and areas for improvement.
We approach this by considering the user journey across all touchpoints, ensuring a consistent experience that is tailored to both digital and physical interactions.